AXA Electric Car Insurance offers a comprehensive package designed to protect both you and your electric car and its critical components, such as the battery and charging equipment. Let’s run through the key features and benefits of AXA’s EV insurance, providing an in-depth review for prospective customers.
Who are AXA Insurance?
Founded in 1816 in France, AXA has grown to become one of the leading insurance providers in the UK. Known for its wide range of insurance products, AXA offers tailored policies for electric cars, ensuring comprehensive protection for the unique aspects of owning an EV. AXA’s offerings are split into standard Car Insurance and the more premium Car Insurance Plus, both of which can be taken as third-party, fire and theft, or as fully comprehensive insurance.
AXA Electric Car Insurance: Coverage Options
AXA provides flexible coverage options depending on your needs:
- Third Party, Fire, and Theft: This basic level covers injuries to others, damage to third-party property, fire damage to your vehicle, and theft. It also includes coverage for manufacturer-fitted and aftermarket audio and sat-nav equipment, child car seats, and a new car replacement if your vehicle is stolen or heavily damaged within the first year of ownership. Additionally, repairs done by AXA-approved garages come with a lifetime guarantee.
- Comprehensive Insurance: In addition to everything covered under the Third Party, Fire, and Theft policy, comprehensive insurance includes protection against accidental damage to your car, personal belongings cover, key replacement costs, windscreen repairs, and medical expenses. This level of coverage also features AXA’s Uninsured Driver Promise, ensuring your no-claims bonus remains intact and no excess is required if the accident wasn’t your fault.
AXA Electric Car Insurance Plus: Enhanced Protection
For those seeking extra peace of mind, AXA’s Car Insurance Plus offers additional benefits:
- Enhanced Personal Belongings Cover: Increases the claim limit for personal belongings up to £1,500.
- Increased Personal Accident Cover: Boosts personal accident coverage to £5,000.
- Courtesy Car: Provides a temporary replacement vehicle if your car is under repair after an insured event.
AXA Insurance EV Specific Features
Comprehensive Battery Protection
AXA Electric Car Insurance does provide full battery cover. AXA recognise that the battery is the most vital component of an electric vehicle, AXA ensures that it is well-protected under their policy. AXA safeguards the battery against damage, theft, and other risks.
Protection for Charging Equipment
AXA also provides cover for your charging cables, which are essential for the daily charging of your EV. The policy includes protection against theft and accidental damage to these cables. This is particularly important given the reliance on charging infrastructure for electric vehicles, whether you are charging at home or on the go. One downside though is that while your charging cables are covered under this policy, home-installed charging points are not covered and would require additional home insurance.
Third-Party Liability Coverage
Another key feature of AXA’s EV insurance is the third-party liability cover for charging cables. If someone trips over your charging cable in a public place or if a faulty cable causes damage, AXA’s cover ensures that you are protected against any claims that may arise from such incidents.
Out of Charge Recovery
For those moments when you might run out of battery unexpectedly, AXA offers an optional breakdown cover specifically for EVs. This service ensures that if your electric car runs out of charge, you will be transported to the nearest suitable charging station. This optional cover can be a lifesaver, especially in areas where charging infrastructure might be sparse!
How to Make a Claim with AXA
Making a claim with AXA is straightforward:
- Ensure Safety: First, make sure everyone involved is safe.
- Exchange Details: Swap insurance and registration details with any other drivers involved.
- Document the Scene: Take photos and note key details such as location, time, and weather conditions.
- Contact AXA: Report the incident online via your AXA account, or call their 24/7 claims line. In the UK, dial 0330 024 1305, and if abroad, call +44 1217 520 685.
- Follow Next Steps: AXA will guide you through the process, whether it involves repairs or arranging vehicle recovery.
How to Cancel AXA EV Insurance
You can easily cancel your AXA car insurance policy through your online account. Depending on when you cancel, you may be eligible for a refund:
- Within 14 Days: Full refund, no fees.
- After 14 Days: Refund minus a £52.50 cancellation fee.
Contacting AXA EV Insurance
For general inquiries about your policy, you can reach AXA through the following:
- Live Chat: Available from 8am to 8pm Monday to Friday, 9am to 5pm on Saturdays, and 9am to 3pm on Sundays.
- Phone (England, Scotland, and Wales): 0330 024 1158 (8am to 8pm Monday to Friday, 9am to 5pm Saturdays).
- Phone (Northern Ireland): 0289 002 0104 (8am to 8pm Monday to Friday, 9am to 4pm Saturdays).
If you need to file a complaint, you can fill out an online contact form or call 0330 024 1158 during business hours.
Customer Satisfaction and Claims Reliability
AXA boasts an impressive track record with a 99.8% claim payout rate, which is a strong indicator of its reliability and commitment to customer satisfaction. This high payout rate provides confidence that, in the event of a claim, AXA is likely to deliver the support and financial assistance you need. Customer reviews reflect a generally positive experience, with an average rating of 4.6 out of 5 stars based on over 196,000 reviews. This suggests that the majority of AXA’s customers are satisfied with the service and coverage they receive.
Optional Extras for Tailored Coverage
In addition to the core features of the policy, AXA offers several optional extras to enhance your coverage:
- Breakdown Cover: As mentioned, this optional cover includes out-of-charge recovery, ensuring you’re never left without options if your battery runs out.
- Motor Legal Assistance: AXA provides up to £100,000 in legal support to help you claim compensation from an accident that wasn’t your fault.
- Excess Protection: This allows you to reclaim your excess costs if you are at fault in an accident, providing an extra layer of financial protection.
- Easy Online Access AXA makes it straightforward to insure your electric vehicle with an easy-to-use online quoting system. Whether you’re looking to switch to an EV or already own one, AXA’s quote process allows you to quickly find and customise a policy. Additionally, AXA offers insurance for hybrid vehicles.
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John is the Editor and Spokesperson for Electric Car Guide.
With over 20 years of writing experience, he has written for titles such as City AM, FE News and NerdWallet.com, covering various automotive and personal finance topics.
John’s market commentary has been covered by the likes of The Express, The Independent, Yahoo Finance and The Evening Standard.
